PURCHASE POLICY

General terms

The Vassaltis serves customers in all countries.

Orders placed with the Vassaltis are subject to the Company’s approval. The acceptance of the order by the Company is given by sending a relevant email. The Company reserves the right to refuse to process an order in case of unavailability or removal of the products.

The information contained in this website and these Terms of Use is not a sales proposal but a call for information. No contract will be deemed to have been concluded as regards any of the products unless your order has expressly been accepted by the Company.

The price of each product is the one referred to on our website, next to each product and includes VAT (24%). These prices concern products and quantities available in the Company’s warehouse.

The Company reserves the right to change, without notice, the items available, their prices, the shipping charges as well as the mode of operation of the Vassaltis. For this reason, it is recommended that you be informed of the terms of use thereof each time you use this website.

Placing/Cancellation of an order

Placing a Product order is a binding purchase proposal for these Products in the total price shown at the time of placing the order; such a price includes VAT, packing and shipping costs, other applicable charges and any discounts you are entitled to as a visitor/customer. Your order is completed when the Company has accepted it by sending a relevant written confirmation, namely an email, to you at the email address you had provided when placing this order. Should you not receive a confirmation email for your order, please contact the Vassaltis immediately at info@vassaltis.com in order to request that your order be successfully completed.

An order that has been registered and has not yet been delivered may be canceled (in whole or in part), within the time period between its submission and the notice of confirmation of its shipment. After this moment, it is not possible to cancel it. For any cancellation of an order (in whole or in part), you should send an e-mail to info@vassaltis.com or call (+30) 2286 022211

Payment

A. By bank transfer

You can transfer the amount required for your orders within a limited period of five (5) business days from the date of placing your order. Otherwise, your order will be deemed as cancelled.

The bank deposit slip must include as a reason:

1. Your full name

2. Your order number, which will be sent to you by email upon the completion of the ordering procedure.

ATTENTION: For faster service, after depositing the money, please send the Bank deposit slip via e-mail to info@vassaltis.com or contact us by calling +30 2286 022211.

The bank account to which you can deposit the amount of the order is as follows:

BANK NAME: EUROBANK
ACCOUNT NUMBER: 0026 0362 08 0200452790
IBAN: GR53 0260 3620 0000 8020 0452 790
SWIFT:  ERBKGRAA
ACCOUNT HOLDER: AMPELONES VASSALTIS EPE

 

B. By charging your credit card

The payment of your order can be safely carried out by credit, debit or prepaid VISA, MASTERCARD MAESTRO card of any bank.

For additional safety of your online credit card transactions, these are carried out via Eurobank e-Commerce system. For maximum safety of service, the bank applies state-of-the-art methods in order to keep your transactions intact, protect your data and safeguard same from the access of any third parties. Thus, the transactions you make with us through credit cards are absolutely safe. We do not collect or store your credit card information in any way whatsoever, so you need to re-register each time you use your credit card for transactions.

Shipment

Your order will be sent to you after we have received and confirmed your payment.

The Products will be shipped by courier within three to five (3-5) business days at the latest as of the date your order was confirmed, to the place you have indicated when placing your order and in accordance with the availability stated on the product webpage.

Once the order has been dispatched, an informative email will be sent. Handling, dispatch and delivery of orders are carried out on a daily basis, except Saturdays, Sundays and public holidays.

In case of delay, please contact us at info@vassaltis.com or call us at (+30) 2286 022211 to inform you about your order.

Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.

Shipping cost

Orders over €200.00 are shipped free of charge within Greece.

For orders under €100, shipping cost throughout Greece is set at 15.00 €.

For items with an increased weight, there may be an extra charge.

Outside Greece the costs differ and are calculated dynamically at order level